Efficient Sales Performance
Open Learning for Sales Professionals
- 1st Edition - January 1, 1995
- Latest edition
- Editor: Sally Vince
- Language: English
Efficient Sales Performance: Dynamic Telephone Selling presents systems and procedure of selling telephones. The book is comprised of 11 chapters that cover the various concerns… Read more
Description
Description
Efficient Sales Performance: Dynamic Telephone Selling presents systems and procedure of selling telephones. The book is comprised of 11 chapters that cover the various concerns in retailing telephone products.
The coverage of the text includes topics about customer relations, which includes measuring customer satisfaction, dealing with complaints, and reaching mutual understanding. The book also discusses market information, including its handling and recoding. Performance assessment is also covered along with the safety concerns.
The text will be most useful to individuals involved in telephone products retail. Marketing and advertising practitioners will also benefit from the book.
Table of contents
Table of contents
How to Use this Workbook
Introduction
1 Market Information Systems
2 Market Information
3 Measuring Customer Satisfaction
4 Dealing with Complaints
5 Reaching Mutual Understanding
6 Information Handling
7 Recording Information
8 Maintaining Your Records
9 Standards of Performance
10 Recording Sales Performance
11 Working Safely
In Conclusion
Efficient Sales Performance Checklists
Product details
Product details
- Edition: 1
- Latest edition
- Published: June 6, 2016
- Language: English