Information Services and Digital Literacy

Despite new technologies, people do not always find information with ease. Do people still need help in finding the information they need, and if so, why? What can be made easier with new tools and techniques?Information Services and Digital Literacy is about the role of information services and digital literacies in the age of the social web. This title provides an alternative perspective for understanding information services and digital literacy, and argues that a central problem in the age of the social web and the culture of participation is that we do not know the premises of how we know, and how ways of interacting with information affect our actions and their outcomes. Information seeking is always a question of crossing and expanding boundaries between our earlier experiences and the unknown. We may not yet be well enough acquainted with the landscape of digital information to understand how we know, where the boundaries to our knowledge lie, how to cross them, and what consequences our actions may have.

"If you are struggling with delivering information services and digital literacy, this exploration may be able to help you redefine exactly what it is, who your audience is or should be and directions you should take with them. It may well help you to break down boundaries that may be impeding a successful outcome for your library programmes. For this alone it is well worth the investment."—The Australian Library Journal, Vol. 63, No. 1, 2014

"an excellent text for those wishing to research the history and theories of digital literacy."—Journal of Information Literacy