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Books in Social sciences and humanities

Customer Service in Academic Libraries
Tales from the Front Line
1st Edition
Stephen Mossop
English
The term 'customer service' is not new to the academic library community. Academic libraries exist to serve the needs of their community, and hence customer service is essential. However, the term can be applied in a variety of ways, from a thin veneer of politeness, to an all-encompassing ethic focussing organisational and individual attention on understanding and meeting the needs of the customer. For customers, the library’s Front Line team is the ‘human face’ of the library. How well they do their job can have a massive impact on the quality of the learning experience for many students, and can directly impact upon their success. The importance of their role, and the quality of the services they offer, should not be underestimated – but in an increasingly digital world, and with potentially several thousand individuals visiting every day (whether in person or online), each with their own agendas and requirements, how can the library’s Front Line team deliver the personal service that each of these individuals need? Customer Service in Academic Libraries contributes to what academic libraries, as a community, do really well - the sharing of best practice. It brings together, in one place, examples of how Front Line teams from libraries across a wide geographical area - Hong Kong, Australia, Turkey and the United Kingdom – work to ‘get it right for their customers’. Between them, they cover a range of institutions including research-intensive, mixed HE/FE, private establishments and shared campuses. All have their own tales to tell, their own emphases, their own ways of doing things – and all bring their own examples of best practice, which it is hoped readers will find useful in their own context.
Identifying Ignitable Liquids in Fire Debris
A Guideline for Forensic Experts
1st Edition
Jeanet Hendrikse + 2 more
English
Identifying Ignitable Liquids in Fire Debris: A Guideline for Forensic Experts discusses and illustrates the characteristics of different ignitable liquid products. This guideline builds on the minimum criteria of the ignitable liquid classes defined in the internationally accepted standard ASTM E1618 Standard Test Method for Ignitable Liquid Residues in Extracts from Fire Debris Samples by Gas Chromatography-Mass Spectrometry. The volume provides information on the origin of the characteristics of these ignitable liquid products and provides a summary of characteristics to demonstrate a positive identification of the particular product class. Topics such as the term ignitable liquid, relevant guidelines for fire debris analysis, production processes of ignitable liquids, fire debris analysis methods, and interferences in fire debris analysis, are briefly discussed as these topics are essential for the understanding of the identification and classification of ignitable liquid residues in fire debris.
Development of Mathematical Cognition
Neural Substrates and Genetic Influences
1st Edition
Volume 2
Daniel B. Berch + 2 more
English
Development of Mathematical Cognition: Neural Substrates and Genetic Influences reviews advances in extant imaging modalities and the application of brain stimulation techniques for improving mathematical learning. It goes on to explore the role genetics and environmental influences have in the development of math abilities and disabilities. Focusing on the neural substrates and genetic factors associated with both the typical and atypical development of mathematical thinking and learning, this second volume in the Mathematical Cognition and Learning series integrates the latest in innovative measures and methodological advances from the top researchers in the field.
Encyclopedia of Forensic and Legal Medicine
2nd Edition
Jason Payne-James + 1 more
English
Encyclopedia of Forensic and Legal Medicine, Volumes 1-4, Second Edition is a pioneering four volume encyclopedia compiled by an international team of forensic specialists who explore the relationship between law, medicine, and science in the study of forensics. This important work includes over three hundred state-of-the-art chapters, with articles covering crime-solving techniques such as autopsies, ballistics, fingerprinting, hair and fiber analysis, and the sophisticated procedures associated with terrorism investigations, forensic chemistry, DNA, and immunoassays. Available online, and in four printed volumes, the encyclopedia is an essential reference for any practitioner in a forensic, medical, healthcare, legal, judicial, or investigative field looking for easily accessible and authoritative overviews on a wide range of topics. Chapters have been arranged in alphabetical order, and are written in a clear-and-concise manner, with definitions provided in the case of obscure terms and information supplemented with pictures, tables, and diagrams. Each topic includes cross-referencing to related articles and case studies where further explanation is required, along with references to external sources for further reading.
Performance Psychology
Perception, Action, Cognition, and Emotion
1st Edition
Markus Raab + 4 more
English
This book integrates findings from across domains in performance psychology to focus on core research on what influences peak and non-peak performance. The book explores basic and applied research identifying cognition-action interactions, perception-cognition interactions, emotion-cognition interactions, and perception-action interactions. The book explores performance in sports, music, and the arts both for individuals and teams/groups, looking at the influence of cognition, perception, personality, motivation and drive, attention, stress, coaching, and age. This comprehensive work includes contributions from the US, UK, Canada, Germany, and Australia.
Emotions, Technology, and Digital Games
1st Edition
English
Emotions, Technology, and Digital Games explores the need for people to experience enjoyment, excitement, anxiety, anger, frustration, and many other emotions. The book provides essential information on why it is necessary to have a greater understanding of the power these emotions have on players, and how they affect players during, and after, a game. This book takes this understanding and shows how it can be used in practical ways, including the design of video games for teaching and learning, creating tools to measure social and emotional development of children, determining how empathy-related thought processes affect ethical decision-making, and examining how the fictional world of game play can influence and shape real-life experiences.
The Myth and Magic of Library Systems
1st Edition
Keith J. Kelley
English
The Myth and Magic of Library Systems not only defines what library systems are, but also provides guidance on how to run a library systems department. It is aimed at librarians or library administrations tasked with managing, or using, a library systems department. This book focuses on different scenarios regarding career changes for librarians and the ways they may have to interact with library systems, including examples that speak to IT decision-making responsibilities, work as a library administrator, or managerial duties in systems departments.
International Review of Research in Developmental Disabilities
1st Edition
Volume 49
English
International Review of Research in Developmental Disabilities is an ongoing scholarly look at the latest research on the causes, effects, classification systems, syndromes, etc. of developmental disabilities. Contributors from wide-ranging perspectives, including genetics, psychology, education, and other health and behavioral sciences make this book a must have for both researchers, practitioners, and those interested in the science behind developmental disabilities.
Oral Exams
Preparing For and Passing Candidacy, Qualifying, and Graduate Defenses
1st Edition
A. Lee Foote
English
Oral Exams: Preparing For and Passing Candidacy, Qualifying, and Graduate Defenses provides guidance on how to prepare for oral comprehensive and viva voce exams. Topics discussed include the supervisory committee, preparing the seminar, arranging content, mental preparation, question framing, and the types of questions to expect. At its core, the book prepares students to be the best they can be by offering insights into how to interpret and appropriately respond to explicit and implied oral comps questions. This book benefits faculty by helping them prepare new questions, also providing tips on how to mentor their students in preparation for exams. The training included can be used to prepare for intensive qualifying or certification exams, job interviews, and presentations.
Securing the Outdoor Construction Site
Strategy, Prevention, and Mitigation
1st Edition
Kevin Wright Carney
English
Securing the Outdoor Construction Site: Strategy, Prevention, and Mitigation offers a holistic view of security planning for vulnerable capital projects, providing the strategic and tactical plans needed to protect large areas with a minimum investment in personnel and equipment. This book is a one-stop reference that provides effective security strategies, methods, and tactics to mitigate the theft of equipment and how to avoid these incidents altogether. In addition, the book outlines the true costs of construction site theft to organizations in terms of lost time, equipment, and brand reputation, along with increased insurance premiums and danger to personnel. It lists the types of theft that regularly occur at sites, explores their underlying causes, and documents their worldwide financial significance. Finally, readers will learn how to conduct a construction site survey with loss prevention in mind, and how to budget for the unexpected.

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