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Butterworth-Heinemann

  • Managing Tourism

    • 1st Edition
    • S. Medlik
    • English

  • Practical Personal Computing for Healthcare Professionals

    • 1st Edition
    • David Sellu
    • English

  • How to Influence Others at Work

    Psychoverbal communication for managers
    • 1st Edition
    • Dick McCann
    • English
    How to Influence Others at Work: Psychoverbal Communication for Managers discusses neuro-linguistic programming techniques for managing personnel. The book is comprised of nine chapters that tackle various issues concerning the utilization of psychoverbal communication in management. Chapter 1 discusses how conversation succeeds and fails. Chapter 2 covers working preference, and Chapter 3 deals with the planning of conversation. The book also talks about establishing rapport with operation pacing, and then discusses inquiry techniques. Diagnosing and summarizing, as well as the how-tos of leading people to solutions; proposing a convincing solution; and giving advice and handling criticism, are also covered and discussed. The text will be of great use to managers who are looking for methods in managing their employees efficiently.

  • Alarm Systems and Theft Prevention

    • 2nd Edition
    • Thad L. Weber
    • English
    Alarm Systems and Theft Prevention, Second Edition, recounts the sometimes sad, sometimes humorous, and nearly always unfortunate experiences of manufacturers, distributors, retailers, and individuals who have lost valuable merchandise, money, jewelry, or securities to criminal attacks. In most cases the losses occurred because there was a weak link: a vulnerability in the total security defense. The book presents in practical terms those weaknesses in physical security, alarm systems, or related security procedures that, when blended together, result in vulnerability. In addition to analyzing these cases and identifying the key elements of vulnerability, remedies for curing the weakness are also offered. Other sections of this book deal with the application, strengths, and limitations of security equipment. For the most part, equipment is presented from the practical viewpoint—what a security device or system will do (or not do) and how it should be applied and operated, rather than the detail of mechanical design, electrical circuitry, or laboratory theories. This book is written in layman's language and is intended to be read by people who supply, use, or need security services and equipment.

  • Servicing Personal Computers

    • 2nd Edition
    • Michael Tooley
    • English
    Servicing Personal Computers, Second Edition focuses on the techniques and processes involved in the repair of personal computers. The book first discusses microcomputer systems. Microprocessors, Z80 support devices, random access memory, parallel input and output, and memory mapped input and output are then explained. The text looks at test equipment, printers and monitors, and tapes and disk drives. The publication also discusses fault diagnosis and considers initial check procedures, testing the CPU board, and miscellaneous faults. The book then underscores the servicing of IBM PC and compatibles. The 8086 and 8088 microprocessors, 8086 registers, 80286 microprocessor, support devices, and useful memory locations are described. The text also presents commonly used symbols, TTL families and device numbering, common TTL pin-outs, RAM data, and equivalent logic functions. The selection is a vital source of information for those interested in personal computer repair.

  • The First Week of Life

    A Survey Under the Joint Auspices of the National Birthday Trust Fund and the Royal College of Obstetricians and Gynaecologists
    • 1st Edition
    • Roma Chamberlain + 2 more
    • English
    British Births 1970, A Survey under the Joint Auspices of the National Birthday Trust Fund and the Royal College of Obstetricians and Gynaecologists, Volume 1: The First Week of Life covers a fresh survey and a national study of all deliveries during a one-week period in 1970. This report is composed of eight chapters, tracing the success of the First Perinatal Mortality Survey done in 1958 to the new British Births survey in 1970, which took place in the week beginning April 5, 1970 in England, Wales, Scotland, and Northern Ireland. Topics analyzed are factors affecting the accuracy of the measurement of birth weight and those affecting the length of gestation. These factors are grouped into social, biological, maternal, and fetal factors that include the precise use of the weighing machines and poor recording. A useful guide throughout the survey is the state of the baby's health. The illnesses prone to affect the baby are also discussed, from extra cranial injuries, hypoglycemia, hypocalcemia, congenital abnormalities, jaundice, and remaining other conditions such as feeding problems. The care of the baby is then discussed, including feeding patterns and the choice of feed. This report concludes with a discussion on stillbirths and deaths occurring in the first-week of life. Because of these surveys, British obstetric and pediatric management is improved, and the disabilities arising before and during birth, and in the early neonatal period, are reduced. This book is suitable for pediatricians, obstetricians and gynecologists, nurses, professors in general medicine, and administrators of public health services.

  • Planning Office Space

    • 1st Edition
    • Francis Duffy + 2 more
    • English

  • Public Relations in Local Government

    • 1st Edition
    • Tom F. Richardson
    • English
    Public Relations in Local Government discusses various topics concerning public relations in local government. The book is comprised of 16 chapters that tackle various aspects of public relations, such as technology, marketing, and contacts. The coverage of the book includes the nature of public relations, information dissemination, and division of responsibility. The text also covers the tools and methods utilized in public relations, such as establishing personal contacts and using various forms of media. The book will be of great interest to government employees who are in the public relations department.

  • Managing Public Services

    Competition and Decentralization
    • 1st Edition
    • Richard Common + 2 more
    • English
    Managing Public Services: Competition and Decentralization is intended for public sector managers to help them assess their situation and assist them to think creatively about different approaches for the future. The book begins on the general principle that business is good and bureaucracy is bad. This topic is followed by detailed studies of organizations, whether these are in a competitive environment, victims of market rhetoric, or in another competitive spectrum. Public sector managers are then encouraged to analyze their own organizations so appropriate actions can be applied into their situation. The extent to which competition is happening is explained, and if competition does not work well, then the concept of decentralization may be adopted. To what extent decentralization can then be used to increase the motivation and commitment of their employees is explained. The authors believe that new ways and methods of working will follow. But, any successes of these changes have to be measured by an important gauge: the impact upon the recipients of the new and improved services. In any undertaking, failures are bound to happen, and the authors suggest that public sector managers should be more tolerant. Finally, the book notes that to achieve delivery of quality service, whether these are for customers or clients, an important approach to managerial action is the design towards a good experience. Public administrators, heads and CEOs of public institutions and private firms, professors and students in public administration, policymakers, and sociologists will find this book valuable.

  • Safety in the Process Industries

    • 1st Edition
    • Ralph King
    • English
    Safety in the Process Industries tackles safety issues concerning the process industry. The book covers the various hazards, policies, and safety measures in the process industry. The first part of the text presents policies and case histories. Part II discusses the various hazards present in the process industry, such as electrical, fire, explosives, corrosive chemicals, and hardware. Part III tackles hazard control in design and maintenance. Part IV deals with other related topics that concern safety, such as management, safety training, and emergency planning. The book will be of great help to individuals involved in the management, development, planning, design, construction, operation, inspection, and maintenance of a process plant.

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